Guarantee
Do I get a warranty for my used car?
Yes, of course. When you buy your used car from Autos-Motors, a warranty covering the engine and gearbox components is included free of charge for a period of one year.
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In case of purchase, am I fully protected?
If you have any questions or problems during your first days with your dream car, we find the best solution for you. You benefit from a free return within 21 days. We offer a full money back guarantee for your purchase.
Is it possible to return my car?
Yes, we give you the opportunity to test your new car to find out if it really meets your needs. If not, you can return it at any time within the first 21 days. However, make sure that you do not exceed the permitted 500 km and that the condition of the car is unchanged. If the car shows further damage, we will unfortunately have to charge you a fee.
How does the return work if I don't like the car?
If your new car unfortunately does not meet your expectations, simply inform our customer service by email or telephone. Our team will quickly take care of the returns process and help you with any problems. As soon as the vehicle and documents are returned to us, we will refund your order in full (purchase price, warranty, delivery costs, preparation costs).
When will I receive my refund?
Your satisfaction is our top priority. Therefore, our customer service will process your refund as soon as possible. Once your vehicle and its file have been returned, your reimbursement transfer will be sent to you within 10 calendar days maximum.
You can check the status of your refund at any time on your Coins-Motors account. Do not hesitate to contact our customer service if you have any questions.